Refund and Cancellation policy
This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
Process of Cancellation and Refund:
- Refund eligibility for defective product timeframes within 7 days & return/replace request process. First we will review the Reason of Cancellation if we find a valid reason then we will approve refund and cancellation it should be in 7 days of placement
- There are no non -Refundable Products if they are not damaged or used by the customer within 7 days of placement
- Products either should be defective with valid proof there are no cancellation charges of within 2 days of placement otherwise minimal charges
1.Cancellations will only be considered if the request is made 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
2.In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 7 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
3.In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
4.In case of any refunds approved by ALPHA LIGHTING, Once the refund request is approved, The refund amount will be processed and credited within 7 days to the original mode of payment
